I. GENERAL INFORMATION

Art. 1 These terms, hereinafter referred to as the “Terms and Conditions”, are intended to regulate the relationship between Studio Exito Ltd., hereinafter referred to as the “Provider”, owner of the NAP Ready platform with Website: https://napready.bg, and the platform available at: https://app.napready.bg and all its subdomains, hereinafter referred to as the “Platform”, and each of its users, hereinafter referred to as “User(s)”, in relation to the use of the Website and the Platform.

II. COMPANY INFORMATION

Art. 2 Information about the Provider:

  • Company Name: Studio Exito Ltd.
  • Company ID (UIC): 207214336
  • Registered Address: Dupnitsa, 2 Rila Str., Bulgaria
  • Managing Director: Ivan Zankov
  • Email: info@napready.bg
  • Phone: +359 887 353 247

III. DEFINITIONS

For the purposes of these Terms, we provide the following definitions of the terms used:

  • PLATFORM – A Software-as-a-Service (SaaS) solution available at: https://app.napready.bg
  • WEBSITE / PAGE – A landing and presentation page intended to introduce the functionalities and benefits of the software service.
  • SUBSCRIPTION – A payment model for accessing the software service, made periodically through voluntary payments to our bank account via virtual POS terminal or bank transfer, in exchange for access to the platform’s functionalities.
  • XML AUDIT FILE – An electronically generated file submitted monthly to the NRA, containing required order data and values in accordance with Regulation No. 18.
  • DIGITAL RECEIPT – A PDF document that replaces the traditional receipt for online sales and is sent to customers who purchase products or services from your online store.

IV. GENERAL PROVISIONS

Art. 3 The Platform and the services provided through it operate in accordance with these Terms and Conditions.

Art. 4 The Provider does not guarantee uninterrupted operation of the Platform, nor that it is free from errors. If any errors are identified, they must be reported to the Platform administrator in order to be corrected.

Art. 5 The Provider reserves the right to suspend access (including but not limited to: images, texts, access, functionalities, and others) to the Platform or the entire Website, without the User’s consent, for an unlimited period of time, whether planned or unplanned, without being liable for any damages that may occur as a result of such suspension.

Art. 6 The Provider reserves the right to modify the structure or content of the Website and the Platform without prior notice. Changes shall take effect immediately upon publication on the Website.

V. SERVICE CHARACTERISTICS

Art. 7 The main characteristics of the services provided by the Provider to Users through the Platform (hereinafter referred to as the “Services”) are as follows:

(1) The Provider allows Users to register their online stores within the Platform, provided that they meet the quality standards of the software on which they are built.

(2) The Provider may deactivate a User account at any time without prior notice if it does not contain accurate and valid registration data.

(3) The Provider offers a free trial period of the software within the Platform for 3, 7, 14, 30, or more days.

(4) The Provider enables Users to generate an XML audit file and submit it to the NRA system. Depending on the subscription plan, Users may also have the option for automatic email delivery of the XML audit file to designated recipients.

(5) The Provider enables the generation of Digital Receipts when the conditions for their issuance are met, in accordance with Regulation No. N-18 of December 13, 2006 (Art. 24, Art. 39, Art. 42).

(6) The Provider enables Users to download generated Digital Receipts directly from their account in the Platform. Upon expiration of the subscription and if not renewed, all documents are archived for a period of 5 years and access through the Platform is terminated. The data is then provided to the User in a machine-readable format. The archive may be provided to the NRA or the User upon request for audit purposes – one-time only.

(7) The Provider uses API access to connect to the software platform on which the online store is built, with restricted access to the customer data of the merchant.

(8) The Provider enables Users to add and manage one or more online stores under a single account in the NAP Ready Platform, depending on the selected subscription plan. Adding additional stores is allowed only if they belong to the same legal entity.

(9) The Provider allows Users to use documentation and legal materials for internal informational purposes only, in order to understand NRA requirements, laws, regulations, and related documentation.

(10) The Provider enables Users to download functional integration tools from the Platform for connecting their online store(s) with NAP Ready.

(11) All services described above are provided on a subscription basis. Items (2) and (10) are considered free of charge.

(12) The Provider is not responsible for incorrectly entered company data or settings by the User within the Platform, which may result in administrative penalties imposed by the NRA or other government authorities.

(13) All prices listed on https://napready.bg and on the Platform at https://app.napready.bg include VAT.

VI. PAYMENTS, SUBSCRIPTIONS AND REFUNDS

Art. 8 The NAP Ready Platform accepts payments by bank cards through a virtual POS terminal provided by Stripe Limited. Accepted cards include Visa, Visa Electron, MasterCard, Maestro, and others. All transactions are processed in accordance with the security standards of the international card organizations (PCI DSS).

Art. 9 The Platform offers subscription plans with monthly and annual billing periods, which are activated after the expiration of a free trial period. By activating a paid plan, the User explicitly agrees to the terms of the service and begins its use. Due to the provided trial period prior to subscription, fees for already paid subscriptions are non-refundable, except in cases explicitly required by law.

Art. 10 In accordance with Stripe’s payment processing terms and the requirements of international card organizations, in case of subscription cancellation or service termination paid by card, any refund (if applicable) will be processed only as a credit transaction to the same card used for the original payment. Refunds via other methods (e.g., cash, different account, or another card) are not permitted unless required by law.

Art. 11 In the event of a dispute regarding a payment, the User should contact our team at Email: info@napready.bg for review. All disputes will be handled in good faith, in accordance with applicable laws and the regulations of the relevant financial institution. If a dispute cannot be resolved directly with Studio Exito Ltd., you may refer the matter to the European Commission Online Dispute Resolution platform.

VII. INTELLECTUAL PROPERTY RIGHTS

Art. 12 (1) All information published on the Website and the Platform, including but not limited to: texts, images, audio and video materials, files, documents, and others created for user convenience, is the intellectual property of the Provider or is used by the Provider on a legal basis. Such content is protected under applicable intellectual property laws, including but not limited to copyright and related rights.

(2) Generated Digital Receipts, invoices, XML and PDF files are excluded from the scope of paragraph (1). All accounting and audit documents are the property of the User of the Platform, even after subscription termination, for a period of 1 (one) month.

(3) The use of the information referred to in paragraph (1), including but not limited to copying, modification, or reproduction without the prior consent of the Provider or the respective intellectual property rights holder, except where explicitly permitted by law, is prohibited and constitutes a violation of intellectual property rights.

Art. 13 The Website may contain names, trademarks, or brands of companies, products, services, or individuals that are or may be trademarks owned by the Provider or third parties.

Art. 14 (1) As stated in Art. 7, para. 11 of these Terms, the Provider is not responsible for the content of profiles and websites owned and/or operated by third parties, to which the Platform provides access or linking capabilities.

(2) If a User believes that a profile and/or website linked through the Platform contains unlawful content, including content that infringes intellectual property rights, the User must notify the Provider by following this procedure:

a) The User must send a claim regarding unlawful content, including alleged intellectual property infringement, to the following email: info@napready.bg

b) Along with the claim, the User must provide evidence supporting the illegality of the content, including but not limited to proof of ownership of the claimed intellectual property rights.

(3) Within 10 (ten) business days from receiving the information under paragraph (2), the Provider will notify (unless this requires disproportionate effort, cost, or resources) the third party who owns and/or operates the respective profile or website, based on available information, without conducting independent verification. The third party will be given 10 (ten) business days to respond and provide relevant evidence to the same email: info@napready.bg

If the owner and operator of the profile or website are different entities, notifying only one of them (at the Provider’s discretion) shall be considered sufficient.

(4) If the third party agrees with the claim or does not respond within the specified period, the Provider will, without undue delay, suspend access to the respective profile, website, Platform, or specific content via electronic link on the Website.

(5) If the third party objects to the claim within the specified period, the Provider will temporarily restrict access to the respective profile, website, or content without undue delay, until the matter is resolved between the parties through submission of an official document (e.g., court decision, arbitration ruling, settlement agreement, etc.) confirming one of the positions.

(6) By following the procedure described above, the Provider shall not be liable for any damages suffered by any of the parties involved as a result of actions or inactions related to the dispute. The Provider is not a legal authority or dispute resolution body and cannot issue binding decisions regarding the validity of claims.

VIII. OTHER CONDITIONS

Art. 15 (1) The information and materials available on the Website (including but not limited to: articles, images, announcements, and others), as well as the Newsletter, are for informational purposes only and do not constitute, nor should they be interpreted as advice, guidance, or consultation provided by the Provider to any User.

(2) The Provider does not guarantee the accuracy, reliability, correctness, and/or timeliness of the information and materials available on and/or through the Website or the Newsletter, nor their applicability to any specific factual situation.

(3) The Provider shall not be liable in cases where data is not transmitted from the integrated platform to NAP Ready due to technical issues. The owner of the integrated platform is responsible for ensuring proper and continuous data transmission to NAP Ready.

(4) The Provider shall not be liable for any material and/or non-material damages resulting from the use of the Website, the Platform, or the information and materials available therein, including their application in specific situations (e.g., actions taken by a User based on information published on the Website).

Art. 16 The invalidity of any provision of these Terms shall not result in the invalidity of the entire agreement.

Art. 17 The Terms and Conditions may be amended by the Provider at any time. Any changes shall take effect for Users within 14 days after notification via email or other communication method.

Art. 18 By using (including but not limited to: browsing, clicking links, entering information, etc.) the Website, the Platform, and the information contained therein, the User unconditionally agrees to these Terms and all subsequent amendments, and undertakes to comply with them.

Art. 19 Upon completion of the integration of the User’s online store with the NAP Ready Platform, the User is required to sign an electronically generated agreement acknowledging their responsibility to inform their customers that they use NAP Ready as a third-party platform to which personal data is transferred for accounting and audit purposes in accordance with Regulation No. N-18 of 2006.

Terms and Conditions Version History

  • 1.1 - Current version as of 02.02.2026
  • 1.0 - Current version as of 25.05.2025